Delivery terms, payment methods and return

PRODUCTS AND PRODUCT PRICES

The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products include VAT of 24%, which appears in the shopping cart and in the order confirmation.


DELIVERY COSTS

The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging) and the chosen delivery method, and they are automatically added to the total amount of the order. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.


ORDERING AND AGREEMENT

You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.


PAYMENT AND PAYMENT METHODS

You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.


ORDER AND PAYMENT CONFIRMATION

After a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order. The payment method used is also confirmed in the order confirmation. If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.


DELIVERY METHOD

We will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.


DELIVERY TIME

Our most common delivery times to the EU region are 1-7 days, depending on the order and delivery method.


EXCHANGE AND RETURN TERMS

The products have a 90-day exchange and return right.

The right to exchange and return only applies to unused and salable products in the original packaging. The product should not be used until you have decided to keep the product. The consumer must keep the product essentially unchanged and undiminished until he has decided to keep the item. The customer is fully responsible for the costs resulting from an incorrect or incomplete return.


RIGHT OF EXCHANGE

The first exchange is free. Starting with the second exchange, we charge €9.90 per exchange. Returning the product is always free.

In the event of an exchange or return, please contact kaskapalvelu@aqualuxfinland.fi and state the reason for the exchange/return. We will try to answer you within 24 hours and give you instructions on how it works.

All returns must be sent to the door as transport. Returns are not requested at the pick-up point. If the customer does not return the product delivered to the door, and the product is not returned to our warehouse, we cannot issue a refund. Failure to pick up the goods is not considered a cancellation within the meaning of this. For uncollected orders, the Service Provider charges €14.90 in delivery and handling costs. If you return the product, we will return the product's price and delivery fee in full to your account within 14 business days after the product has arrived at our warehouse, and it has been checked that the product is fit for sale.


TRANSMISSION CHECK, ERROR AND PROBLEM SITUATIONS

Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify us as soon as possible and no later than 14 days to the address kaskapalvelu@aqualuxfinland.fi, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.


CUSTOMER SERVICE

Our staff will help you with questions related to your order. Please contact us by e-mail: kaskapalvelu@aqualuxfinland.fi


LIMITATION OF LIABILITY

Aqualux is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the above, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.